Better Use of User Research Insights
Summary
Research findings are often stored within individual projects and are difficult to access, so teams repeat research that already exists. A shared repository makes prior evidence discoverable and reusable.
Shared challenge
This opportunity addresses Knowledge loss — a challenge experienced by multiple teams across the contract.
What one team learned
Research findings are often stored within individual projects and are difficult to access across the contract.
Reusable improvement
A searchable repository of research insights and common user needs, tagged by service, user group and theme.
How other teams can apply it
- 1Search the repository before scoping new research.
- 2Publish new insights against the shared taxonomy.
- 3Reference reused insights in research plans.
Evidence and artefacts
Suggested SoW wording
User research will first draw on the partnership research insight repository, and all new insights generated will be published to the repository against the shared taxonomy.
Teams that could benefit
Linked Statements of Work
Benefits expected and measured
Reuse existing evidence, avoid repeated research, build on previous learning.
Pilot repository indexed 120+ insights; reuse measurement in progress.
Comments and decision history
- Tomas LindqvistUser Research Lead· 1 Apr 2026
Pilot repository live with 120+ insights — onboarding two more teams this quarter.
- Defra Portfolio OfficeGovernance· 20 Apr 2026Status change
Approved for delivery investment — status set to In Delivery.