Shared Challenges
The recurring challenges experienced across the contract — each one a focal point for reusable improvement, so teams solve them once on behalf of everyone.
Slow decision making
Decisions stall when the right policy, operational and delivery voices are not aligned early.
- Cross-functional alignment workshops at phase start
- Shared decision logs reviewed fortnightly
Decision lead time down 41% across three teams.
Unclear priorities
Competing demands without a shared view of priority lead to thrash and rework.
- Impact vs effort prioritisation at portfolio reviews
- Strategic alignment scoring on every opportunity
Clearer sequencing of work across the trading group.
Handover friction
Knowledge and momentum are lost at phase and team handovers.
- Standardised onboarding pack
- Insight repository to retain context
Faster ramp-up reported on the most recent mobilisation.
Stakeholder engagement
Each team re-designs how it engages stakeholders, duplicating effort.
- Shared stakeholder engagement toolkit
- Reusable interview and workshop formats
Discovery set-up reduced from ~3 weeks to 5 days.
Knowledge loss
Insight and evidence stay locked inside individual projects.
- Searchable research insight repository
- Onboarding pack capturing ways of working
120+ reusable insights indexed and growing.
Dependency management
Cross-programme dependencies are identified too late to manage well.
- Dependency mapping workshop at inception
- Maintained dependency register with escalation routes
Late-stage dependency surprises down 55%.
Accessibility defects
Accessibility issues are found late, increasing remediation cost.
- Accessibility checkpoints at design and build
- Shared review templates and testing guidance
Accessibility defects at beta down 47%.
Repeated discovery setup effort
Teams rebuild discovery artefacts and approaches every time.
- Reusable discovery toolkit
- Shared synthesis methods
Consistent discovery outputs with far less duplication.
Service assessment preparation
Teams interpret assessment expectations from scratch each time.
- Assessment prep checklists and evidence templates
- Mock assessment guidance
Prep effort down ~30%; services passing first time.